If you’ve been in the customer service or sales business for any amount of time, you know that it can be gratifying, frustrating or a host of other adverbs. This has been the majority category of my career and I have always seen customer interaction as a method of delivering best care to benefit everyone involved.
Not so long ago, we received extraordinary care and service from a wait person. The young man who attended to us was kind, attentive, polite and interested in any and all methods of making us comfortable. At the end of the meal, I asked to speak to the manager so that I could compliment him on the hiring decision and extraordinary characteristics of our server.
The manager appeared grateful for the input and appeared to pass the compliments along to our young man who returned to express his thanks. Because this wasn’t the first or last time that I have elected to compliment management on a particular person, I find it surprising to hear how infrequently it happens.
Just as it is our responsibility to report problems with food or wait staff to management, isn’t it as much an imperative to deliver accolades? Chances are pretty good that this young man won’t experience a promotion or additional income because of my appreciation. But who’s to say how it will translate into improving his day, enhancing the care for future diners or generally benefit the atmosphere?
My suggestion is to take any opportunity to celebrate someone else. Leaving a tip is great but tell that person how much they contributed to your enjoyment of a meal. Tell your dental hygienist that he or she made your trip to the dentist much less stressful or painful. Advise your babysitter that her kindness to your kids cheers and improves you. Along the same lines, take a moment to help someone who appears to need that help. Several days ago, I paused to help a lady put her walker into her car and she was quite grateful for the small action.
The results of a few minutes of commendation or consideration are indescribable. Just as you want to hear that your life improves that of another in some way, people around you generally want to know the same. Shalom.